2006 Ten Best International Web Support Sites by PDF

Read Online or Download 2006 Ten Best International Web Support Sites PDF

Similar networking: internet books

Download PDF by John McConnell: Practical Service Level Management: Delivering High-Quality

A whole reference for growing correct, powerful provider point Agreements.
Detailed discussions of either technical and company functionality metrics and their statistical treatment.
Performance and administration implications of assorted internet prone supply infrastructures, together with caching and content material distribution.
Discussion of the shipping infrastructure, together with caliber of carrier (QoS) know-how and site visitors shaping.
Instrumentation process design.
Measurement assortment, aggregation, correlation, and use for real-time provider point keep watch over and reporting.
Quick challenge detection, "triage" challenge prognosis, and root-cause analysis.
Automated, policy-based approach management.
Load checking out, modeling, and capability making plans for internet systems.
Calculation of go back on funding for internet infrastructure improvements.
Structured plan for implementation of SLM techniques.
This e-book is a part of the Networking expertise sequence from Cisco Press, which bargains networking pros worthwhile details for developing effective networks, knowing new applied sciences, and development profitable careers.

Download PDF by Anthony Chaves: IBM Websphere extreme Scale 6

This publication is a real-world useful educational with plenty of examples. The information grid strategies are sincerely defined and code samples are supplied. The techniques are acceptable to all IMDGs, and the examples symbolize the intense Scale method of the matter. This ebook is geared toward intermediate-level JavaEE builders who are looking to construct purposes that deal with better facts units with substantial scalability necessities.

New PDF release: Sams Teach Yourself Google Buzz in 10 Minutes

Sams train your self Google Buzz in 10 mins provides straight forward, sensible solutions in the event you want quick effects. by means of operating via its 10-minute classes, you’ll examine every little thing you should utilize Google Buzz to stick hooked up with pals, coworkers, affiliates, acquaintances, teams. .. all people you care approximately!

Read e-book online The Official Patient's Sourcebook on Progressive PDF

This publication has been created for sufferers who've made up our minds to make schooling and learn an essential component of the remedy strategy. even though it additionally offers info priceless to medical professionals, caregivers and different healthiness execs, it tells sufferers the place and the way to appear for info protecting almost all subject matters regarding revolutionary supranuclear palsy (also Dementia-nuchal dystonia; Nuchal Dystonia Dementia Syndrome; Palsy - innovative supranuclear; Richardson-Steele-Olszewski syndrome; Steele-Richardson-Olszewski Syndrome), from the necessities to the main complex components of analysis.

Extra info for 2006 Ten Best International Web Support Sites

Sample text

Personalized local language support 3. Solicits feedback on localized quality 4. Local language escalation options 5. Discussion/user groups 4 = average for all sites Analysis. Our judges felt that HP has done an outstanding job in implementing interactive features, with the exception of localized e-mail alerts and tips. In every other aspect HP scored at the top or near the top of the categories. 15 Section D. 2 1. Personalized support experience 2. Locale optimization 3. Supports various learning styles 4.

There were repeated issues with the tool, which included it crashing almost daily, leaving us without any online customer care service and internally no one to assist us in problem resolution. This left our IT department and web developers to “troubleshoot” the issue and resolve it themselves. Meanwhile, our customer service representatives were hard at work manually trying to keep up with the onslaught of over triple the volume of emails to be responded to without a functioning “auto-responder”.

It is clear in their essay on integrating support that Dell has made a strong effort to identify the needs of different classes of users and this shows in optimization for customer type, in which Dell received the highest overall marks. 15 Section E. 5 1. 2 2. How ambitious was the project? 3 3. 5 4. 8 5. Lessons learned Analysis. Dell did quite well in terms of integrating international support into their overall strategy, and our judges felt that the lessons Dell learned were widely applicable and useful to other organizations.

Download PDF sample

2006 Ten Best International Web Support Sites

by Mark

Rated 4.83 of 5 – based on 13 votes